HOW TO ORDER
1. Click the thumbnail of the shirt/item you would like to purchase.
2. Customize your shirt by choosing a style, color and size you like. Once complete, click "ADD TO CART." Continue shopping and do this for as many shirts as you need, until you are ready proceed to checkout.
3. Continue through checking out by entering your shipping details, choosing your payment method, and verifying your order details.
4. Make sure when entering your credit card information that you enter the exact billing address that your card company has listed for your account. There may be a delay in your order if this info is incorrectly entered.
5. After payment has been processed, you will receive a confirmation email with your order information. Please note your order ID for use with any correspondence you may have regarding your order.
6. When your order ships, you will receive a notification email with tracking information if it is available.
If you are having any problems ordering, CONTACT US and we will be happy to assist you.
The price of our shirts may be cheap, but the quality is not. We print on brands such as Gildan, American Apparel, Hanes, and Delta. All printing is done using environmentally safe methods at our warehouse in Houston, Texas. Because we change brands often you are unable to specify which brand we use.
We ship anywhere in the world when payment is made through PayPal. If you are paying through our internal credit card processor, we are only able to ship to the United States, Canada, Great Britain, Western Europe, Australia and New Zealand. All shipping charges are calculated in real-time based on the weight of your order and your location. You will need to proceed through checkout to calculate accurate shipping rates and delivery times.
Please note that all processing and transit times are in business days.
Local pickup is available. If you would like to pick up your order, please CONTACT US for further instruction.
Shipping times includes transit time only, meaning the date the order leaves our location. Processing and production time can be added to to that for a complete estimate of shipping. Larger orders (50+ shirts) may take longer to ship. Please contact us for a shipping estimate for larger orders.
The following are average shipping times for US Postal Service:
Standard Shipping: 2-7 business days
USPS Priority Mail: 1-3 business days
Orders shipping with 2nd day Air are sent out the same day if the order is received by 1 pm EST, and 2nd Day applies to weekdays only.
When we process your order for shipment, you will receive a confirmation via email. Delivery confirmation or tracking information will be provided when your order ships if available. Orders are usually shipped out within two business days after complete processing, however, due to fluctuations in demand and supply quantities, orders can take several weeks to ship. You may CONTACT US at any time to inquire when your order will be shipped.
We stand behind all the products we sell. In the event that you are unsatisfied with your order, you may return it within 15 days of the delivery date. We accept returns of items that have been unworn and unwashed. We do not accept returns of items that have been used or washed. Refunds will be given in the form of store credit minus the original shipping amount. Because every one of our shirts are made-to-order, we are no longer able to issue cash or credit card refunds.
If you need to return an item, please contact us and we will personally contact you to resolve your return.
Product Return address:
Shop Chill Tees – RETURNS
4327 Jamie Lane
Houston, TX 77048